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Aramark + Cleveland Browns

Designing Digital Products 

Challenges

  • How will we  turn company processes into exciting digital products?

  • How will we manage Balancing Brand Representation for two brands?

  • How will we merge two distinct visual designs into a single cohesive design?

  • How will we design content that appeals to both brands audiences?

  • How will we incorporate brand elements and balanced complexity within digital products?

  • How will we make sure the scaled or adapted across different platforms & formats while containing consistency for both brands?​

Solution

We designed User friendly digital products and informative branded content  that allowed us to address all six of the major challenges listed! 

 a digital product used for employee training in an NFL stadium, such as digital products

Design Process

Understanding the User

  • USER RESEARCH  

  • MARKETING AGENDA

Starting the Design

  • PAPER WIREFRAMES

  • STORY BOARDS

Refining the Design

  • DIGITAL PRODUCTS

  • BRANDED CONTENT

Understanding the User

Primary Research 

We went on a guided tour with a group of trainees run by an aramark training manager and observed our users (volunteers) as they were being onboarded to work game nights. 

User Insights

  • Users/ Volunteers are expected to retain a large amount of data from one training sessions 

  • Some users/ Volunteers are expected to show up and be able to learn on the spot in a high pace, loud, environment

  • Users and training managers want an easily accessible way to help all of their volunteers when their in need

a confused employee, standing with a perplexed expression.

Arrival Help

Checkin Help

 a confused employee, standing with a perplexed expression.
a chef in a kitchen, wearing a traditional chef's uniform with a chef hat.

Shift Help

 an employee washing dishes in a break room or kitchen setting.

Closing help

Starting the design

Brand Background - Browns + Aramark

Logo of the Cleveland Browns featuring a stylized dog's head in profile.
Logo to represent the Rock and Roll Hall of Fame, featuring a bold, dynamic design

The Cleveland Browns are a historic professional football team based in Cleveland, Ohio, known for their passionate fan base and rich legacy in the NFL. Aramark, a global leader in food services and hospitality, operates in major venues across the U.S., including over 30 stadiums. Both the Browns and Aramark are powerhouse brands in their respective industries, with the Browns dominating the sports world and Aramark leading in service solutions. Together, these two influential brands collaborate to provide high-quality game-day experiences for fans, merging sports and hospitality on a large scale. Each year the marketing team comes up with exciting campaigns to get all staff and fans excited for the upcoming season. We've managed to highlight this years marketing agenda in our tutorial introductions!

The Aramark Food Services logo features the brand name "Aramark" in bold, modern typography.

Secondary Research

2024 Marketing Initiative 

Video Content Ideation

Digital Product Ideation

Storyboards

 an employee looking confused, standing with a puzzled expression.
  • How will we turn company processes into exciting digital products?

    • We will decide what digital products to create depending on the company business objectives. We will use branding and motion design to make the digital products exciting and user friendly. ​

  • How will we manage Balancing Brand Representation for two brands?

    • ​We manage balancing brand representation by creating clear guidelines on how each brand's elements, such as logos, color palettes, and messaging, would be used to ensure equal representation in the final content. Which helped maintain brand integrity for both parties.

  • How will we merge two distinct visual designs into a single cohesive design?

    • By developing a hybrid visual style that incorporated elements from both brands we merged two distinct visual designs into a single cohesive design.

  • How will we design content that appeals to both brands audiences?

    • To address audience considerations, we had to identify overlapping audience segments and focused the content on these shared interests, ensuring it resonated with both groups. Additionally, we aligned both brands on shared objectives  so there was a clear understanding of what success would look like.

  • How will we incorporate brand elements and balance complexity within digital products?

    • To incorporate brand elements we had to use both motion and static design to make the digital products interesting and informational​

  • How will we make sure the scaled or adapted across different platforms & formats while containing consistency for both brands?​

    • We designed content and digital products with scalability in mind, using modular components that could be easily adjusted for different needs, platforms, and regions. This approach allowed the content to remain flexible and consistent across various applications.

Refining the Design

Digital Products

digital product sets, showcasing a collection of related digital tools or devices grouped together.

What we did well

We used branding and design principles to create exciting  digital products for two partnering companies

We listened to stakeholders needs and create products that helped improve the companies internal operation procedures for concession stand volunteers  

We adapted to scope of work based on business objectives that were deemed must haves as project progressed

What i would do differently

I would change the "Checkpoint" i used for our finished digital product and use watermarks.  The "Checkpoint" for completed product  can't be anything less than a HIFI PROTOTYPE! 

What I learned

When your dealing with multiple organizations and taking on projects it's important to make sure we can complete the project in its entirety,  finding solutions to problems or task that wouldn't fall under the typical ux/ui designer or product designer scope of work. This way we can GUARENTEE the project is complete on time and to standard! 

Next Steps

It would be ideal to create a single document that we can email, mail, text to volunteers  a week before they arrive at the stadium so they have plenty of time to familiarize their selfs with the task they'll be expected to complete while working the concecession stands during Game Night
 

__Key Findings.

Measuring Success .

Aramark + Cleveland Browns

Project Details

Role
The Aramark Food Services logo features the brand name "Aramark" in bold, modern typography.
Product Designer
Logo of the Cleveland Browns featuring a stylized dog's head in profile.
Duration
August- October

User Research,  Sketching, Paper wireframes

Mockups, Storyboards, Marketing,

 Brand Partnerships, Content Creation

Responsibilities

Qualitiative Research 

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